Modifications in your reservation – General information:
- Every required change in your reservation should be sent to us in written form to the following e-mail address: [email protected] All the modifications are confirmed by the Transporter, the confirmation of which will be sent to the email address that you gave at the moment of the reservations. Any modifications, under the conditions mentioned above, are allowed up to 24 hours before the scheduled transfer. Otherwise this can occur through the management system of reservation of our website.
- In case the alteration brings about an increase of the cost (different destination, size of the vehicle, extras etc) you will be informed through e-mail for the extra cost, as well as for the way the payment of the extra cost should be done.
- If the alteration of your reservation causes decrease of the total amount, the difference will be sent to you, at least 24 hours before the scheduled transfer.
- Up to two modifications per reservation are free of charge. Additional modifications subject to the cost of management 10€, which must be paid at least 24hours before your first scheduled transfer. In case you make a change of your reservation within less than 24hours from your transfer, the change subjects to the approval by the performer of the transport and provided it is confirmed you are charged with additional cost of 10€, which must be paid before your scheduled delivery.
- If your scheduled pick-up is at a location or hotel outside the city of Thessaloniki, any cancellation of your scheduled booking will take place less than 6 hours after the scheduled receipt. The customer is charged with the entire cost of the trip.
- The transporter will observe the arrival time of your airplane. In case you miss your flight , it is cancelled or its number is changed you must inform us directly. Every change subjects to the approval by the transporter .
- When your plane lands, the transporter is obliged to wait for up to 45’ minutes at the meeting point that is mentioned on your reservation coupon. If you think you are going to delay more than 45’ minutes, a member of your group should notify the transporter. In such a case extra charges may be imposed. In the end, in case 30’ minutes pass and nobody of your team has appeared, the transporter will try to come in contact with you through the phone number you gave during the reservation procedure. If he is unable again to communicate with you, your transport is cancelled and there is no refund.
- In case the meeting point isn’t the airport, the transporter is obliged to wait for you for up to 15’ at the meeting point. In case nobody of the group appears, the transporter will try to communicate with you through the phone number you gave during the reservation procedure. If he can’t contact you again the reservation is cancelled and the money is not returned.
- In case the customer is not able to find the driver, he/she will have to come in contact with thessalonikiminivanitransfers at once. In case you don’t come in contact with us and we are not notified about the incident, the transfer is cancelled and there is no refund.
- The transportation company has the right to change the pickup time, up to 30 minutes sooner or later to the original pickup time, if that is deemed necessary by the transfer company. The transfer company will deem the change of the pickup time necessary if the original pickup time mag cause problems for the transfer of the client (e.g have traffic) .In that case the transfer company will notify the customer of the new pickup time.
- We cannot guarantee for the type of vehicle that will be used by the transporter. The transporter has the right to change the vehicle (always with one of the same or larger category) in order to achieve the completion of your transfer.
- The transporter, the drivers and thessalonikiminivanitransfers, maintain the right to refuse to transfer any person who is or seem to be under the effect of alcohol or illegal substances or/and their behavior is considered to be a threat for the driver, the vehicle or the other passengers No refund will be carried out under such circumstances.
- The passengers are not allowed to consume alcohol in any of the supplier’s vehicles. Smoking is not allowed, unless permission has been given by the driver. All the vehicles that are provided by the suppliers are completely insured for the passenger’s transfer and other’s demands, it is requested by the local legislation. The passenger’s luggage, though, are transferred fully with their own responsibility and no responsibility can be accepted for any loss or damage by thessalonikiminivanitransfers.
- All the vehicles that are used by the transporter hold all the necessary documents according to the Greek Legislation.
- All the applications for the cancellation of a reservation should be submitted 24 hours before the transport. In case a reservation is cancelled within less than 24 hours form the scheduled transport, the money is not returned.
- In case the reservation is cancelled 24 before the scheduled transfer the whole sum of money is returned to the customer at the same way that the payment was done. The customer is charged with the costs of the bank.